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Warranty

Experiencing an issue with our lights? Let us take care of it for you. We are extremely proud of the products we have developed, and are pleased to provide some of the best warranties in the decorative lighting industry.

Important usage note

  • Our warranties assume seasonal use, except where noted for permanently installed products like Chromaglow.
  • Keeping any seasonal-use product installed for more than 120 consecutive days in a 12‑month period voids the warranty.

Coverage by purchase date

Products purchased on or after 2024‑04‑01

  • String Lights: 5 years of seasonal use
  • Bulbs: 5 years of seasonal use
  • Electrical wiring and accessories: 5 years of seasonal use
  • Floodlights: 5 years of seasonal use
  • Twinkly Smart Products: 2 years of seasonal use
  • All other items, including non–Big Star Lights branded products: 120 days (one season) unless otherwise specified

Permanently installed products purchased on or after 2024‑04‑01

  • Chromaglow Pro: 10 years or 100,000 hours of year‑round use, whichever comes first
  • Chromaglow: 5 years of year‑round use
  • Stretch String Mini Lights: 2 years of year‑round use

Products purchased before 2024‑04‑01

  • String Lights: 1 year of seasonal use
  • Bulbs: 2 years of seasonal use
  • Electrical wiring and accessories: 3 years of seasonal use
  • Floodlights: 5 years of seasonal use
  • Twinkly Pro Products: 2 years of seasonal use
  • Chromaglow (24V Version) (excluding controller): 3 years of year‑round use
  • Chromaglow Bluetooth Controller (24V Version): 1 year of year‑round use
  • All other items: 120 days (one season)

What the warranty covers

  • Defects in materials or workmanship under normal, intended use during the coverage period for the product category above.

What the warranty does not cover

  • Damage from improper installation, misuse, modification, or use outside the intended purpose
  • Normal wear and tear or cosmetic damage that does not affect function
  • Products installed beyond 120 consecutive days when designated for seasonal use

Remedies

If a warranty claim is approved, we will provide one of the following:

  • A replacement of the defective item if it is in stock
  • Store credit of equivalent value when the original item is unavailable or out of stock

Note: If the exact item is discontinued or unavailable, store credit will be provided instead of a replacement.

Warranty Terms & Conditions

(Excerpt from our Terms and Conditions)

11.0 Limited Warranty

11.1. Subject to 11.2 and 11.3, Big Star warrants to Buyer that for the Goods and periods of time listed in this Section 11.1 from the date of shipment of the Goods ("Warranty Period"), that such Goods will be free from material defects in material and workmanship:

i. Electrical wiring and accessories – THREE (3) years;
ii. Replaceable bulbs – TWO (2) years; and
iii. LED Strip Lights – ONE (1) year;
iv. All other items – ONE-HUNDRED AND TWENTY (120) days.

11.2. Any warranty listed in Section 11.1 is void if the item(s) are left up over ONE HUNDRED AND TWENTY (120) consecutive days.

11.3. Bulb burnouts or electrical damage caused by the Buyer, weather elements, rough handling, or transit are not covered by Section 11.1.

11.4. Except for the warranty set forth in Section 11.1, Big Star makes no condition or warranty whatsoever with respect to the goods, including any (a) condition or warranty of merchantability; or (b) condition or warranty of fitness for a particular purpose; or (c) condition or warranty of title; or (d) warranty against infringement of intellectual property rights of a third party; whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise.

11.5. Big Star shall not be liable for a breach of the warranty set forth in Section 11.1 unless:

i. Buyer gives written notice of the defect, reasonably described, to Big Star within THIRTY (30) days of the time when Buyer discovers or ought to have discovered the defect;
ii. Big Star is given a reasonable opportunity after receiving the notice to examine such Goods and Buyer (if requested to do so by Big Star) returns such Goods to Big Star's place of business at Big Star's cost for the examination to take place there; and
iii. Big Star reasonably verifies Buyer's claim that the Goods are defective.

11.6. Big Star shall not be liable for a breach of the warranty set forth in Section 11.1 if:

i. Buyer makes any further use of such Goods after giving such notice;
ii. the defect arises because Buyer failed to follow Big Star's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods; or
iii. Buyer alters or repairs such Goods without the prior written consent of Big Star.

11.7. Subject to Section 11.5 and Section 11.6 above, with respect to any such Goods during the Warranty Period, Big Star shall, in its sole discretion, either:

i. repair or replace such Goods (or the defective part) or
ii. credit or refund the price of such Goods at the pro rata contract rate

provided that, if Big Star so requests, Buyer shall, at Big Star's expense, return such Goods to Big Star.

11.8. The remedies set forth in Section 11.7 shall be the buyer's sole and exclusive remedy and Big Star's entire liability for any breach of the limited warranty set forth in Section 11.1. For greater clarity, the warranty in Section 11.1 does not include the cost of labor to install and/or remove the goods, the cost of shipping.

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