Frequently Asked Questions

We are one of North America’s leading suppliers of high-quality commercial-grade lights and accessories, designed to endure all kinds of weather and customizable to fit your home perfectly.

We also offer a high level of personalized service to make sure that you can create your dream display.

Currently, Big Star Lights products are only available from our online store and showroom, which is located at 161-3239 No. 6 Road, Richmond, BC.

LEDs are significantly more efficient than old-school incandescent bulbs, as they use ~92% less electricity than the incandescent lights you had as a kid. They also stay cool, making them a safer option.

Commercial-grade lights will last significantly longer than anything else on the market, making them a smarter investment both financially and environmentally.

Our replaceable bulbs for rooflines and large trees ensure that your entire string stays lit even if a single bulb goes out (which is rare!). With our lighted string sets, bulb failures are uncommon, but if one does occur, the rest of the string will continue to work.

Yes! Our socket wire can be custom-cut to fit your rooflines so that you don’t have to ever tuck your excess lights into the gutter ever again. Our string lights for trees and shrubs unfortunately can’t be cut, but it is much easier to use/hide excess in a big tree than it is on a gutter. 

We provide you with top quality products, personal support, and solutions.
Innovative products, from clips to tools will ensure you have all the best equipment. Our products are built to meet your needs, ensuring that maintenance calls are kept to a minimum while making installation easy and efficient.

Yes, we have a dedicated tech support line, as well as a pro-installer line. Whether you’re 30ft in a tree or bulbing at the office, we are here to help you troubleshoot when you need it.
If a phone call doesn’t work, we can always hop on a video call and see what’s going on.

Yes! We have an extensive library of blogs and how-to videos that will help you whether you are a brand-new installer or a seasoned professional. To keep up with our latest tips and tricks, sign up for our Pro Installer Program!

We offer an in-season discount of 10% that can be accessed by using your unique discount code.

In January, we offer our pre-season sale for 25% off, and our Pay 20 Save 20 sale throughout the summer months.

To receive your unique discount code, apply for our Pro Installer Program!

At this point in time, we only ship to the contiguous United States and Canada from our online store.
If you are making an order from Hawaii or Alaska, please get in touch with us to make a manual order.
See the full shipping policy here.

Yes! We offer free shipping on all orders over $300.
Some large items are excluded from this offer.

Yes! We offer express shipping options at checkout.

Returns can be made within 30 days of the fulfillment date. Returns are subject to a 25% restocking fee, and unwanted items must be returned in unused, unopened condition. Customers will incur the cost of return shipping.

No returns will be accepted after December 1 of the same year it was purchased, except under exceptional circumstances or if the product is being exchanged.

Please review our detailed Return Policy.

Our lights can stand up to any weather your local climate wants to throw at it! When not in use, we recommend storing all of your Big Star Lights products in a cool, dry location.

To keep products in good condition, be mindful not to store them wet, and store them in a breathable storage bin.

Under normal conditions and seasonal use (unless otherwise noted), warranty protection is as follows:

Items Purchased on and after April 1, 2024:

• String Lights - 5 years
• Stretch String Lights - 2 years with year-round use
• Bulbs - 5 years
• Electrical wiring and accessories - 5 years
• Floodlights - 5 years
• Chromaglow - 5 years with year-round use
• Twinkly Smart Products - 2 years
• All other items including non-Big Star Lights branded products - 120 days unless specified

Items Purchased before April 1, 2024:

• String Lights - 1 year
• Bulbs - 2 years
• Electrical wiring and accessories - 3 years
• Floodlights - 5 years
• Twinkly Pro Products - 2 years
• Chromaglow products (excluding controller) - 3 Years 
• Chromaglow Bluetooth Controller - 1 Year 
• All other items - 120 days

You can learn more on our Warranty page.