Why our lights are Built Better and Shine Brighter

At Big Star Lights, we take immense pride in crafting Christmas lights that are built to surpass your expectations.

Our commitment to exceptional quality and innovative design ensures a holiday season or event that sparkles with joy and radiates beauty, with lights that can be used season after season.

Long Lasting

Say goodbye to the frustration of short-lived Christmas lights! Our lights are engineered with longevity in mind, using commercial-grade materials that can withstand the test of time and the whims of nature.

Whether it's frosty winter nights or scorching summer days, our lights will continue to illuminate your celebrations season after season.

Energy Efficient

Embrace the spirit of the season without worrying about energy consumption. Crafted with energy-efficient technology, our LED Christmas lights deliver a radiant display while being more environmentally conscious.

Illuminate your holiday wonderland or celebration with a guilt-free glow, knowing you're making an eco-friendly choice.

Commercial Grade Quality

Our commercial-grade Christmas lights have earned the trust of professional installers because they limit maintenance calls and offer a clean and professional look.

Interested in learning more about why professionals choose us? Click the link below!

Why Pros Choose Us

Buying Guide

Get ready to brighten up your festive season with the perfect Christmas lights! Our easy-to-follow buying guide will help you make informed decisions and create a dazzling display that fills your heart with holiday cheer.

Your one-stop destination for complete holiday lighting

At Big Star Lights, we pride ourselves on being your ultimate one-stop shop for all your holiday lighting needs. From dazzling lights to essential wires, plugs, tools, and accessories, we've got everything covered to ensure a seamless and enchanting experience.

Our product pages provide detailed compatibility information, guiding you through the perfect selections for your holiday decor. However, if you ever have any questions or need expert advice, our dedicated Support team is here to assist you every step of the way. Rest assured that with us, you won't miss a thing, and your holiday season will shine brighter than ever before.

I wasn’t sure what to do but they answered my questions

"Their website is a blessing! I found everything I needed to transform my lawn into a winter wonderland.

The product pages provided all the compatibility details, making it super easy to choose the right lights and accessories.

But what amazed me the most was their exceptional support team. They answered all my questions through the online chat and made sure I had everything for a seamless setup.

This holiday season, my home will be the envy of the neighborhood!"

Contact Us

A few things you might be wondering

Frequently Asked Questions

Which payment methods do you accept?

We accept Visa, Mastercard, and AMEX. Interac E-transfer is available for Canadian customers only. Please refer to our Payments & Security page for all information about payments.

Why do I get the error "Postal code does not match billing address" at checkout?

Our website host's payment platform uses an AVS (Address Verification System) to protect our customers from credit card fraud.

We have found that sometimes it's a little too strict, so if you're running into this error please try the following options:

1) Verify your billing postal code with your bank. You may want to try entering it with and without spaces and with and without capital letters. Ensure there are no spaces before or after your postal code.

2) Choose an alternative payment method.

3) Contact us and we will take a manual payment over the phone.

Do I have to pay duty on the product?

No duty will need to be paid in Canada or the Continental United States.

Can I modify or cancel my order?

During the busy season (September 1 - December 31), it becomes increasingly difficult to monitor and adjust orders. Please call 1-888-444-4081 during office hours (8:30am - 4:30pm PST Monday - Friday) and we will do what we can! We can cancel orders made within the last 30 minutes.

Can you help me with my online order?

Absolutely! If you’re having trouble placing your order, or just have some questions before checking out, give us a call at 1-888-444-4081. You can also contact us here.

What’s your return policy/warranty?

Our return policies and warranties differ from product to product. Please refer to our Warranty & Return page for full details.

Do you ship internationally?

At this point in time, we only ship to Canada and the contiguous United States from our online store. If you are making an order from Hawaii or Alaska, please get in touch with us to make a manual order.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $300.

Do you offer express shipping?

We do! We offer a variety of different express shipping options to suit your needs and budget, from Economy to Priority Overnight. The additional cost can be anywhere from 20 - 100% of the order total, depending on the weight and destination. You'll see the additional cost of each shipping option when making your selection at the checkout stage.

Please see our Shipping Policy page for more information on express shipping options.

How do I return my product?

Returns can be made within 30 days of fulfilment. Returns are subject to a 25% restocking fee, and unwanted items must be returned in unused, unopened condition. Customers will incur the cost of return shipping. Please review our detailed Return Policy here. If you would like to return an item, please start a ticket on our Online Return Portal.

How do I care for my product?

Our lights can stand up to any weather your local climate wants to throw at it! When not in use, we recommend storing all of your Big Star Lights products in a cool, dry location. To keep products in good condition, be mindful not to store them wet, and store them in a breathable storage bin.

Do you offer extended warranties?

Our warranties differ from product to product.

String Lights - 1 year
Twinkly Pro Products - 2 years
Bulbs - 2 years
Electrical wiring and accessories - 3 years
Floodlights - 5 years
All other items - 120 days

For more details, please visit our Warranty & Return page.

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