Experiencing an issue with our lights? Let us take care of it for you. We are extremely proud of the products we have developed, and are pleased to provide some of the best warranties in the decorative lighting industry.

Important usage note

Our warranties assume seasonal use, except where noted for permanently installed products like Chromaglow.
Keeping any seasonal-use product installed for more than 120 consecutive days in a 12‑month period voids the warranty.

Coverage by purchase date

Products purchased on or after 2024‑04‑01

String Lights: 5 years of seasonal use
Bulbs: 5 years of seasonal use
Electrical wiring and accessories: 5 years of seasonal use
Floodlights: 5 years of seasonal use
Twinkly Smart Products: 2 years of seasonal use
All other items, including non–Big Star Lights branded products: 120 days (one season) unless otherwise specified

Permanently installed products purchased on or after 2024‑04‑01

Chromaglow Pro: 100,000 hours for the lights, and 10 years on all parts
Chromaglow: 5 years of year‑round use
Stretch String Mini Lights: 2 years of year‑round use

Products purchased before 2024‑04‑01

String Lights: 1 year of seasonal use
Bulbs: 2 years of seasonal use
Electrical wiring and accessories: 3 years of seasonal use
Floodlights: 5 years of seasonal use
Twinkly Pro Products: 2 years of seasonal use
Chromaglow (24V Version) (excluding controller): 3 years of year‑round use
Chromaglow Bluetooth Controller (24V Version): 1 year of year‑round use
All other items: 120 days (one season)

What the warranty covers

Defects in materials or workmanship under normal, intended use during the coverage period for the product category above.

What the warranty does not cover

Damage from improper installation, misuse, modification, or use outside the intended purpose
Normal wear and tear or cosmetic damage that does not affect function
Products installed beyond 120 consecutive days when designated for seasonal use

Remedies

If a warranty claim is approved, we will provide one of the following:

A replacement of the defective item if it is in stock
Store credit of equivalent value when the original item is unavailable or out of stock

Note: If the exact item is discontinued or unavailable, store credit will be provided instead of a replacement.

Seasonal Installer Starter Bundle

10% off your first order

INCLUDED IN BUNDLE

Features

Description

INCLUDED IN BUNDLE

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