SHIPPING INFO & DELIVERY POLICY

Shipping Carriers

Below are the Shipping Carriers we use to send our packages across North America.

FedEx Ground: Majority of orders in both Canada and the US

CSA Transportation:
Large orders that require pallets in both Canada and the US

Diamond Delivery: Large orders that require pallets for some locations in Canada

Novex: Larger orders for Lower Mainland (Greater Vancouver) delivery

Canada Post: Delivery to PO boxes and some off season shipments

FedEx Express: See express section below for details on how to have items express shipped

International Shipping

At this time we only ship within Canada and to the Continental United States. Manual orders can be placed for customers in Alaska and Hawaii, and will be subject to additional shipping charges. Please contact us if you are in either of these states and wish to place an order.

Shipping Timelines

In Season: September 1 - December 31

Please allow 1 day for your order to be processed before shipment.Orders shipped with FedEx Ground: 1-6 business days

Off Season: January 1 - August 31

Please allow 1-2 days for your order to be processed before shipment.Orders shipped with FedEx ground: 1-6 business daysOrders shipped with Canada Post: Up to 14 days

Please note: Large orders sent by pallet are subject to varying delivery times, dependent on the courier. Please contact us if you have any questions.

Express Shipping

We are currently ironing out our express shipping process. We ship our express orders with FedEx express, with a variety of options available to you from Economy to Priority Overnight.

If you need express shipping for your order, please mention it in the order notes and we will contact you, or get in touch with us. We can only provide an express shipping quote after an order has been placed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with the tracking number. If you didn’t receive your shipping confirmation, please check your junk mail or contact us.

Pallet Sized Orders

Someone must be home or at the delivery location to receive a pallet-sized order. A delivery appointment will be booked by the carrier before delivery. In some cases, a courtesy call will be made prior.

Redirecting Orders

Please ensure that your shipping address is correct, as we cannot redirect a shipment after it has been shipped!

If you notice within the first 30 minutes of making your order, please contact us and we will update your order address.

Late Orders

The delivery times provided by our shipping carriers are estimates only. If the expected delivery time listed with your choice of shipping has expired, and tracking information does not help, please contact us immediately. Your order may be late because no one was available to accept delivery. If you are not present when a delivery is attempted, the carrier will make a second attempt, and often a third. If delivery is still not made, the shipment will be taken to the carrier's depot or returned to our warehouse. You must report to us any undelivered order within 14 days of the date you placed the order. We are not responsible for errors made by our shipping partners, and we advise our customers to consider adding Route Shipping Insurance to their orders at checkout for peace of mind.

Delivery to P.O. Boxes

In Canada, we can ship to PO Boxes, though delivery time may vary compared to our usual FedEx Ground shipping.

STANDARD SHIPPING RATES
Order Total Shipping Cost
$0.00 - $49.99 $15.00
$50.00 - $99.99 $20.00
$100.00 - $149.99 $25.00
$150 - $199.99 $30
$199.99 - $299.99 $35
$300 AND UP FREE
Expected Ground Shipping Timelines
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